Privacy Policy
Effective Date: 25 July 2026
At SoulBuild, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or contact us.
Information We Collect
We may collect personal information that you voluntarily provide, including:
- Full name
- Email address
- Phone number
- Property address
- Details about your renovation or construction project
- Any other information you choose to provide through our contact forms, emails, or phone calls.
We may also automatically collect certain technical information such as:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on our website
- Referral source
This information helps us improve our website and services.
How We Use Your Information
Your information may be used to:
- Respond to enquiries and provide quotations
- Schedule consultations
- Deliver our construction and renovation services
- Communicate throughout your project
- Improve our website and customer experience
- Send updates or marketing communications (only where permitted by law)
- Comply with legal obligations
Cookies
Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and enhance your browsing experience.
You can disable cookies through your browser settings; however, some parts of the website may not function correctly.
Sharing Your Information
We do not sell or rent your personal information.
We may share information with trusted third parties where necessary, including:
- Contractors and subcontractors involved in your project
- Professional advisers
- IT and website service providers
- Marketing and advertising platforms
- Government or regulatory authorities where required by law
All third parties are expected to protect your information appropriately.
Data Security
We take reasonable steps to protect your personal information from unauthorised access, misuse, disclosure, or loss. While we strive to keep your information secure, no method of electronic transmission or storage is completely secure.
Access to Your Information
You may request access to the personal information we hold about you or request corrections if any information is inaccurate or out of date.
To make a request, please contact us using the details below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
SoulBuild
Phone: 048 145 5948
Email: admin@soulbuild.com.au